Desktop Support Analyst

Candidates with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users will be excited about Robert Half Technology's Desktop Support Technician role. Self-starters with strong problem-solving skills and a passion for working in an innovative environment will thrive in this position. This Desktop Support Analyst role is a long term temporary opportunity based in the Horsham, Pennsylvania, area. What you get to do every day - Communicate regularly and effectively with ticket submitters - Support, examine, and repair computer systems, hardware, printers, and computer peripherals - Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Match hardware repairs with the appropriate vendors - Create records of daily data communication transactions, issues and remedial actions taken or installation activities - Deliver computer desktop support in accordance with established policies and procedures - Resolve computer problems, and give guidance on appropriate action/solutions Job Requirements - MS Windows 10 experience - Ability to write reports, business correspondence, user instructions, and procedure manuals - 2+ years of desktop support or other related experience

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