Client Account Manager

Why naviHealth?
naviHealth is the result of over a decade of dedicated visionary leaders and innovative organizations challenging the status quo for PAC management solutions. We do healthcare differently and we are changing healthcare one patient at a time. How might you ask? By hiring talented clinicians, engineers, analysts, and healthcare leaders to create and utilize cutting edge technology to provide the patient with the best level of care for the right amount of time.
Why Is This Role Critical?
The role of the client account manager (CAM) is critical to the success of the naviHealth business as they ensure that our customers have the best experience possible with naviHealth products. The CAM builds, strengthens and maintains relationships with a portfolio of assigned customer accounts and works in an account team with sales, customer support, clinical leadership, project management, and product team members to do so. The CAM will implement customer-specific account plans designed to increase overall utilization of naviHealth solutions and services, add customer value, and ensure customer retention and improved customer satisfaction.
What you will be accountable for†.
The CAM performs a wide variety of activities from basic administrative functions to account operations. The CAM serves as the primary point of contact for customers after implementation is complete. He/she liaises between the company and customers to ensure that our customers are achieving their business objectives and outcomes from the solutions they purchased. He/she may also support new client sales, clinical advisors, and other members of the naviHealth team for their assigned accounts. The Client account manager is responsible for:
Managing the client's transition from Implementation to Use, including, but not limited to, training customers on NaviHealth reports, establishing a relationship with key leaders monitoring utilization of NaviHealth services and products, identifying issues or roadblocks and working to resolve them
Establishing a partnership with customers to establish an easy ability to identify and mitigate risk with the client partnership as well as additional opportunities to delight the customer
Communicate with clients and account team members to facilitate the execution of customer deliverables
Establish a cadence of communication and in-person visits with customers
Ensure customer requests are enacted on in a timely manner
Provide regular communications and summaries to the Director or Principle of account management
Monitor and escalate support issues, as appropriate, to the appropriate team
Communicate product enhancements and new functionalities in a timely manner to allow the customer ample time to fully adopt
Identify opportunities within the customer site to expand on current solutions through upsell
Other duties as assigned
What you will need to be successful†â€
Bachelor's degree in related field
1-5 years in account-management experience in health care, health care IT, or other software setting
Knowledge and experience of HealthCare Information Technology and software systems (ex. Case Management, EMR/EHR) is strongly preferred
Capacity to collaborate with cross-functional teams and personnel at all levels both internally and externally
Maturity and demeanor to establish immediate professional credibility with customers and to work effectively with clinical, administrative, technical, and leadership staff within the customer's organization
Demonstrated ability to manage and escalate issues and drive issue resolution.
Demonstrated ability to work independently, with minimal supervision, and to problem-solve both technical and human/interpersonal problems or to escalate as necessary either to customers or within the organization
Experience using information to drive customer relationships and business development
Demonstrated aptitude for working with information systems within a healthcare organization and the understanding of computers and the use of software applications
Effective writing and oral communication skills
Adaptable to change
Strong project-management, organizational and problem-solving skills
Ability to multi task and juggle a diverse workload
High proficiency in Microsoft Office
Staying current with industry and client news, trends and hot topics
Willingness and ability to travel up to 60% of the time
Valid driver's license
About Us
naviHealth is a pioneer in post-acute care and care transitions with a combined unprecedented 18 years of experience that uniquely positions us to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. As a Cardinal Health company, we provide clinical support alongside scalable technology and advisory solutions that empower health systems, health plans, and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes
naviHealth Values
We care about the people we serve.
We care about each other.
We care about our communities.
We embrace innovation.
We like simple.
naviHealth â„¢ is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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