Commercial Customer Service Technical Support

Company Name:
ManpowerGroup Solutions
Responsible for providing superior technical support & service to our
small and medium business customers by promptly answering inquiries,
providing accurate information while troubleshooting and problem solving with customers. Contributes to projects as required. Has developed specialized knowledge/skills in own area. May act as a resource for
colleagues with less experience.
Core Responsibilities:
Provides prompt resolution to customers via telephone and/or e-mail to
assist with a variety of customer inquiries and issues.
Strives for First Call Resolution while handling all issues with
urgency, ownership and accountability.
Performs complex diagnostic troubleshooting to resolve voice, video &
data service issues.
Responsible for fulfilling client requests to make changes to their
Business Class Services including voice, video & data products.
Benefits and Compensation
Hourly pay + 5% bonus
Deeply Discounted cable, high speed internet in addition to discounted digital telephone and other Comcast Business Partner discounts.
After 90 days of employment you are eligible for a full benefits package that includes:
401(k) program which has a 100% matching contribution for the initial 4.5% you save
Tuition reimbursement plan is effective after six months of employment with a benefit up to $5,750 annually.
Conducting phone interviews for immediate consideration please contact Britney Laux Associate Recruiter 470.395.9218 or . Use the link below to apply online.
Online application link: https://career8.successfactors.com/sfcareer/jobreqcareer?jobId=78161?any=21114P&username=

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